FAQs.

General FAQs

  • Naturopathic medicine is a patient-centered approach to healthcare that combines modern medical science with natural therapies. It focuses on identifying and addressing the root causes of illness, rather than just treating symptoms. Naturopathic doctors (NDs) are trained in both conventional and integrative treatments, including nutrition, lifestyle counseling, herbal medicine, and functional lab testing, to support long-term health and well-being.

    You can read more here.

  • Yes! Schedule with one of our providers today to establish primary care.

  • To request medical records, please complete and sign a Records Release form. You can request a virtual form from our office or download a paper copy here.

Insurance & Billing FAQs

  • Most likely! Check out our list of accepted insurances HERE.

    Although we are contracted with these carriers, this is never a guarantee that we are in-network with your specific plan. We always recommend that patients contact their insurance carrier directly to verify their coverage with our providers.

    1. Call your insurance provider, using the phone number on your insurance card. Have your policy number ready.

    2. Follow the prompts to speak with a representative. (Example: “Hi, I’d like to verify my insurance coverage for medical visits with my provider.”)

    3. Once connected, ask the following:

      • Is Dr. [Provider’s Name] at In Health in-network with my insurance plan?

        Please provide the NPI (1497328587) and tax ID (33-3453578)

      • Are my visits covered if via telehealth?

      • What is my copay or coinsurance for office visits? What is my deductible, and how much has been met?

      • How many visits do I get per year?

      • Do I need a referral or preauthorization to see this provider?

      • Are naturopathic medicine services covered, if applicable?

      • Write down the date and reference number of your call for your records.

  • If you don’t have insurance or have an out-of-network plan, you can pay for your visit out-of-pocket at our self-pay rates. We offer a 10% discount on all Time of Service payments.

    • New office visit (45 min): $375

    • Return office visit (30 min): $295

    • Return office visit (15 min): $175

    Please note that prices listed do not reflect the Time of Service discount.

  • We require a valid credit or debit card on file to secure your appointment and uphold our cancellation policy. Additionally, your card will be used to collect your copay at the time of service and for any outstanding balances. This helps streamline payment and allows us to provide the best care possible without delays.

    We will always notify you of your remaining balance before charging the credit or debit card that is linked to your account. Your card will ONLY be charged in accordance with our payment policies.

  • For billing inquiries, please call or text our billing team at 360-433-2773.

Appointment FAQs

  • We require at least 48 hours’ notice for appointment cancellations or rescheduling. Late cancellations or missed appointments will be subject to a $150 fee. This policy allows us to accommodate other patients who may need care. As a small practice, we appreciate your understanding and respect for our time and commitment to patient care.

  • We offer a 10-minute grace period for late arrivals. If you arrive after this time (e.g. 2:11pm for a 2:00pm appointment), we will need to reschedule your appointment to the next available date and time.

    Please note that a $150 fee applies for no-shows and cancellations with less than 48 hours' notice.

  • Yes! Please call or text us at any time to switch to a virtual appointment. Keep in mind that some appointments (e.g. annual wellness exams) may require an in-person visit depending on the nature of the care needed.

  • If you are a current patient with an illness or concern that came up acutely, please call or text us at 206-495-6318. Same-day appointments may be available, but they may not be visible on the online scheduler. We will do our best to squeeze you in!

    If you are experiencing an urgent or life-threatening medical emergency, call 911 or go to the closest hospital immediately. If you feel your condition is life-threatening, seek immediate medical attention. 

  • For medication refill requests, please contact your pharmacy directly. If your prescription requires renewal or adjustments, please schedule an appointment with your provider. If your request is time-sensitive, call or text us at 206-495-6318, and we will do our best to accommodate a same-day or next-business-day appointment.

  • To review or adjust your medication regimen, please schedule an appointment. This ensures we properly assess your needs and make any necessary changes safely and effectively.

  • Portal messaging is available for quick non-emergent yes/no questions related to your most recent treatment plan. Lab order requests, result interpretations, referrals, and prescription refills cannot be addressed via messaging. For any additional concerns, new symptoms, or treatment updates, please schedule an appointment. This allows us to provide the attention your health deserves while ensuring accurate documentation in your medical chart.